FAQ

Your questions,
answered

Everything you might want to know before getting in touch.

About Therapy

Do I need to be in crisis to come to therapy?+
Not at all. Many people come to therapy not because something has broken down, but because they want to understand themselves better, think through a difficult period, or simply have a regular space that is entirely their own. You do not need to be at a low point to benefit.
How long does therapy take?+
There is no fixed answer. Some people feel a meaningful shift after a handful of sessions. Others find it useful to work over a longer period. The pace is yours. After the first few sessions, we can talk about what feels right for your situation.
How long is each session?+
Standard individual sessions are 50 minutes. If you need a longer session, please get in touch to discuss.

Getting Started

How do I book?+
Fill in the contact form on the Book a Session page. Bilguun will reply by email within one day to confirm a time that works for you.
Are sessions available in Mongolian?+
Yes. Sessions are available in both Mongolian and English. You choose whatever language feels most natural — there is no need to translate your inner world.
Is online therapy as effective as in-person?+
For most concerns, yes. Research consistently shows that online therapy produces comparable outcomes to in-person work. Many people find it easier to speak openly from their own space. Sessions take place via Google Meet on a secure, private link.

Privacy & Confidentiality

Is everything I share kept confidential?+
Yes. Everything you share in a session is kept strictly private. Nothing leaves the room without your consent, except in rare circumstances required by law — for example, if there is a serious and immediate risk of harm.
What happens to my personal information?+
Your personal details are used only to arrange and conduct your sessions. They are never shared with third parties or used for any other purpose.

Fees & Cancellation

How much does a session cost?+
A single 50-minute session is ¥11,000 / ₮245,000. Full details are on the Services & Fees page.
How do I cancel or reschedule?+
Please email info@mind-mend.me by 5:00 pm the business day before your session. Late cancellations and no-shows are charged at the full session rate.

Still have a question?

Email info@mind-mend.me — Bilguun replies within one day.

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